Returns are accepted with a maximum of 60 days from the date of purchase and a minimum of 7 days in advance if there is a flight date already planned.
Passenger changes are accepted with a minimum of 24 hours' prior notice at no cost.
It is accepted to change the type of flight by paying the difference in fare, there is no right to refund if the change is made for a flight of lower value than the one purchased and more than 60 days have passed since the date of purchase.
We do not recommend flying while pregnant, in case of pregnancy the expiration of the gift vouchers is postponed for 9 months and free of charge. Pregnant women who want to do the balloon flight anyway do so under their own responsibility, in no case can Kon-Tiki be held responsible for the interruption of the pregnancy due to the balloon flight.
It is possible to request an extension of the validity of a gift voucher called before its expiry, one more year of validity will be applied from the date on which the extension is requested and applying the rate in force at this time, without taking into account any promotions or discounts
The flight date can be changed, by mutual agreement with Kon Tiki, up to 7 days before the flight.
Kon-Tiki reserves the right to change the flight date in case of unfavorable weather forecast. The client will be able to choose a new flight date without this meaning any additional expenses and in common agreement with Kon-Tiki. The cancellation of a flight for meteorological and security reasons does not entitle the client to any compensation.